Cannot Delete Print Job Error Code HP Printer
Many times we set a queue of print jobs to be done. A technical error may appear wherein the print job cannot be deleted from the computer. It is stuck in the windows print queue and prevents further job prints too.
Troubleshooting Steps HP Printer Error Cannot Delete Print Job
To tackle this major issue, the following steps can be taken to troubleshoot and resolve the HP Printer Error:
Step 1- Delete job files and restart the system
1. Switch off the printer and disconnect the power cord
2. Save your work you have done on the computer.
3. Open the windows services by using one of the following methods
- Search the windows for services and click on the ‘services’ tab after the search is complete
- Press the windows key on your keyboard.
4. Scroll down the list of all services and hit the Print Spooler tab
5. Right-click on the Print Spooler tab and select Stop
6. After the service has been stopped, close the windows and browse c:/windows/system32/Spool/PRINTERS
7. Delete all the files inside the Printers folder
8. Shut down your computer system completely
9. Make sure that your computer and printer is shut down completely for at least one minute before you plug in the power cord and switch on the computer and the printer
10. Wait for the windows to open completely
11. Try printing a test page to see if the issue has resolved. If the error persists you need to move on to the next step in the troubleshooting guide.
Step 2- Reinstall the print driver
If the print job continues to get stuck, it is better to reinstall the print driver
1. If the printer is connected to the computer by the USB cable, remove the USB cable to disconnect the printer
2. Search on Windows for the Devices and Printers Tab.
3. Click on the devices and Printers Tab.
4. Right click on the Remove Device option
5. The computer will now uninstall the printer software.
6. Restart your computer system
7. Go to the HP support – Software and Drivers. In this website search from the long list for the printer software that matches the model of your printer
8. Install the printer software following the instructions as given on the website from where you downloaded the printer software
9. Reconnect the USB port to the computer system
10. Try to take a test document print and if it does not resolve the issue it is advisable to continue the troubleshooting process
Step 3- Use HP Print and Scan Doctor
HP provides a free software tool called the HP print and Scan document to help diagnose and resolve printing issues
1. Download the HP scan and Print doctor online using your internet browser
2. Read and respond to the screen on the Scan and print doctor tool
3. It should fix any problems with the printer software automatically.
4. If you try to print a document again after resolution and the same error persists it is better to try another troubleshooting method
Other things to try
If the print jobs cannot be deleted the following simple actions may aid to the resolution
1. Temporarily disable the firewall software – Temporary disable the firewall software on your computer. It may be interfering with your print job.
- Right click on the small system tray icon
- Select ‘disable firewall’
Print a test document to check if the problem has been resolved or not.
2. Log into windows using another account. Sometimes the account that you are using may not have necessary permissions to print.
If the above stated methods to resolve the error do not turn out to be successful then it is advisable to contact the team of technical experts to give you assistance to solve the issue
Scope of services
- If the problem persists or you face difficulties to follow the aforesaid methods to resolve the print job error , you are kindly requested to call on our toll free number
- Our team of technical experts are highly trained and experienced and work at your service 24/7.
- The Printer Technical Support service team is highly recognised for its timeliness and efficient services to resolve all printer related issues.
