Black Cartridge Error Code HP Printer
You will receive the, HP printer error black cartridge, while you are trying to take a print, the error message says, Install Black Cartridge will be flashed on the control panel of the printer or this message will appear on your screen. Blinking of the attention lights on printer also indicates the error message. This message is the clear indication that the installation of toner cartridge is not done, or it is not a genuine one, it may also indicate towards the obstruction it is creating to prevent toner cartridge to be recognized. These messages will go away, all you have to do is get the toner cartridge installed. If you have done the installation of toner cartridge and the HP Printer Error Messages are still displayed, then below mentioned steps will help you to overcome them:
Troubleshooting Steps HP Printer Error Black Cartridge
Step 1: Make sure that you use the HP toner cartridges, a genuine one
We strongly recommend that you should use the toner and ink supplies that are reliable and purchased from genuine source. We would also like to mention here that no matter how carefully you follow the steps suggested by us, they won’t work if the cartridges used by you are not genuine. If your issue is not resolved even by using the good quality genuine toner, then move towards the second step suggested by us.
Step 2: Check the paper and packing material carefully
Check carefully the printer and toner cartridge for paper and packaging material, that might be the reason why you may be receiving the error message.
- Turn the printer off
- Then get the power cord disconnected from printer
- After that open the door of toner cartridge
- Then check carefully and if you found any packaging material, like paper debris, paper or tape, remove it
- Get the toner cartridge removed
- Then look in inside the area of toner cartridge and if found remove the paper debris and packaging material from there as well
- Then check and get the orange tab removed, which is present on toner cartridge
- After that get the protective sealing tape removed from toner cartridge. In order to take off the protective sealing tape, pull away the tab from toner cartridge and after that discard it
- Then move the toner cartridge gently, from back to front, to ensure that the toner is evenly distributed
- Once this is done, get toner cartridge inserted back to the printer and close down the door of toner cartridge
- Connect the power cord back and turn the printer on
In case your issue doesn’t get resolved by getting the paper and packaging material removed, move towards the next step.
Step 3: Check your printer for the jammed paper
Debris and jammed paper is one of the main reason of why the error message is flashed. Check printer carefully from other places as well for jammed paper, it could help you in removing the error message. If your problem didn’t get resolved even by removing the excess paper, then move towards the next step.
Step 4: Get the toner cartridge’s electric contacts deleted
- Faulty connection of toner cartridge with printer may cause the error. By using the lint-free cloth get the contact that are E-label, cleaned from toner cartridge
- After that open the access door of toner cartridge
- Then get the toner cartridge removed from the slot
- By using the lint free cloth get the contact of toner cartridge wiped out, that are present on top left side of toner cartridge
- Then put back the toner cartridge in its slot, once it is done, close down the access door of toner cartridge
If the problem persists, even after E-label cleaning, head towards the next step.
Step 5: Try resetting the printer
You may try resetting your printer; it may help you in getting rid of the error.
- Turn on the printer
- Make sure that your printer is silent and idle before you proceed with the process
- Keep the printer on and get the power cord disconnected from the rear side of printer
- Then from wall outlet ensure that power cord is unplugged
- Wait there for minimum 60 seconds
- Then plugin back the power cord in wall outlet
- Connect the power cord again with the printer’s rear
- If the printer does not turn on automatically, turn it on
- Wait for a while till the printer turned silent and idle, before proceeding
Step 6: Replacing the toner cartridge
In case your problem didn’t get resolved then get the toner cartridge removed with the genuine and reliable toner cartridge.
Step 7: Servicing of the printer
If the error messages didn’t stop, even after trying all the measures then send your printer for servicing.
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