13.B2.D2 Error Code HP Printer
If you are facing the ’13.B2.D2’ HP Printer Error, then you might find this article helpful.
Causes 13.B2.D2 Error HP Printer Machine
Cause
Users will see the 13.B2.D2 error on the control panel display if Tray 2 has a misfeed jam.
Troubleshooting HP Printer Error 13.B2.D2
Solution
1: Users must first check that the paper has been loaded correctly. It must be made sure that all possible steps required for fixing the printer if it doesn’t pick up paper, or misfeeds have been taken, before trying the solution provided here.
2: Once this is done users must check packaging material.
All the paper trays must be opened and checked if there’s any packaging tape, cardboard shipping locks or styrofoam and removed, if found.
3: Next users must replace the pickup roller of Tray 2
The pickup roller must be inspected for any wear and tear or deformity and replaced if there’s any problem
First, the printer must be switched off and unplugged.
IMPORTANT: Users must not touch the surface of the spongy roller unless the pickup roller is being changed. This is because skin oils present on the roller can create problems with pickup.
After Tray 2 has been removed from the printer the right door must be opened. Then on the assembly of the separation roller the lever must be moved towards the unlock icon till it is in the unlocked position.
Now the separation roller assembly must be pulled up and removed.
One of the levers on either side of the pickup roller must be lifted and the right side of the roller must be pushed to the left. Then pickup roller must be removed.
- First the left side of the replacement pickup roller must be inserted and then its right side must be pushed till it fits into place.
- Next the blue tabs present on the separation roller assembly must be aligned with the holes in the metal and then the assembly must be pushed in. Then the lever must be moved towards the lock icon until it is locked.
- The right door must then be closed.
Now Tray 2 must be reinserted.
4: Next the separation roller assembly of Tray 2 must be replaced.
First the separation roller of Tray 2 must be examined for any wear and tear or deformity. If there’s any defect, the separation roller assembly must be replaced.
First the printer must be switched off and unplugged and then Tray 2 must be removed from the printer.
Then, the right door must be opened.
Next, the lever on the separation roller assembly must be moved to the left until it is in the unlocked position.
Then the separation roller assembly must be pulled up and removed.
- First, users must align the blue tabs present on the separation roller assembly with the holes in the metal and then push the assembly in. Then, they must move the lever towards the lock icon until it is locked.
- When this is done the right door must be closed.
Now Tray 2 must be reinserted.
5: If the issue is still not resolved, users must get in touch with a HP service person.
HP Technical Support – Scope of Service
If you are unable to solve the issue, please call our HP technical support helpdesk team at this number 
. The HP tech support team can
- Provide you 24X7 Assistance via Printer Support Phone Number
- Provide you assistance via chat
- Respond to your e-mail queries
- Reply to your calls on anurgent basis
