No Scan Error Code HP Printer
You need to scan an important office document that your client/boss urgently wants. You set everything correct on your printer and just then your HP printer gives an error message “No scan options”. Isn’it this irritating? HP printers are the most commonly used printers at homes and offices all across the globe but HP printers are not short of their technical hiccups like all technical devices. One common problem that the user faces while starting a scan from the HP printer is the “No scan options” message display. As soon as this appears, the scan fails. What do you do? Well, let us find out in this article the steps to fix this issue.
Causes No Scan Error Message HP Printer
Causes HP Printer Error No Scan Option
There can be many causes for this problem, such as overheating of the printer due to overuse, loose cable connections. Some other causes can be old and outdated software, wrong settings etc. While some issues can be resolved by a quick trouble shooting, there can be technical problems too that can be resolved only with the help of experts.
Troubleshooting Steps HP Printer Error No Scan
HP Printer Error No Scan Options: Troubleshooting guide
Method 1: Restart the HP printer and the computer
- Turn off the printer
- Connect the power cord directly to an electrical outlet and not through a surge protector or power strip.
- All running programs on the system should be closed down.
- Shut down the computer
- After few seconds, turn on the printer
- Turn on the computer
- Now scan
Method 2: Add ‘Scan to’ shortcuts in the control panel of the Printer
- Find “HP Solution Center”
- A list of items will be displayed
- Click “HP Solution Center”
- Click “Settings”
- Click “Scan Settings”
- Select “Scan to…Setup”
- Now choose an available scan shortcut
- Click “add the shortcut”
- Click “Update the device”
- Now, your short cut to scan options to the printer control panel is created
- Also create other optional default scan job settings. This includes, scan shortcuts, preview etc.
- Now scan
Method 3: Run the Print and Scan Doctor
- Download and Run HP Print and Scan Doctor
- You will get a “Print and Scan Doctor” results screen
- If there are white checkmarks, this means that the printer has no issues
- If there is a white wrench, it means that there is an issue and the Print and Scan Doctor has repaired it.
- If yellow exclamation points are seen, it means that the test failed and some action is required.
- When the red X is seen, follow the instructions given on-screen to resolve the issue.
- Click Test Scan or Skip.
- The software performs a test scan.
- Once the test is done, click skip.
- Click Quit to exit the tool if there are additional issues.
- Now scan
Method 4: Disable firewall software on the computer temporarily
- Click on the Print and Scan Doctor
- Click Network
- Click Troubleshoot Firewalls.
- Disable the firewall software on your system
- Try installing the HP driver and software again
- Enable the firewall in the Print and Scan Doctor
Method 5: Uninstall the printer software
- Disconnect the USB cable from the computer and the printer
- Uninstall the software by following the instructions
- Open HP customer support page
- Click Printer
- Type your printer model number
- Click Submit.
- Download the latest version of the HP printer software
- Then reinstall by following the on-screen instructions
- Add Scan to options in the printer control panel menu
- Restart the computer
- Connect the USB cable to the printer
- Turn on the printer
Still having problems with “No Scan Options” in your HP Printer?
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