49.38.07 Error Code HP Printer
Preserving a hard copy for future reference is preferred by all organizations, as you cannot control digital malfunctioning or system crash.
HP printers are widely used in organizations that believe in keeping a hard copy in case the soft copy of any important document is damaged or destroyed. One of the issues that HP users face while taking a printout is the HP printer error 49.38.07. This error is displayed on the control panel, indicating an exception error in the printer’s firmware.
49.38.07 Error Code HP Printer
Error Description
The cause of the HP Printer Error 49.38.07 is generally the inability of the firmware to perform certain actions, which include:
- Printing documents that have unsupported programming commands
- Interfacing with a third-party solution that was not meant for the printing work
- An unexpected combination of user environment and user interactions with the device
- Particular timing, processing or network traffic
Troubleshooting Steps HP Printer Error 49.38.07
Recommended Action
Before you adopt advanced technical methods of controlling the HP printer error 49.38.07, it is recommended to you to first turn off the system and then turn on to see if the device starts printing documents.
System Requirements
As the error arises because of the inability of the firmware, the only way to resolve the issue is by updating the firmware. However, before you opt for the solution, it is necessary for you to know about the system requirements that will help you upgrade the firmware version properly. The system requirements are as follows:
- You cannot use traditional FTP, LPR, or Port 9100 methods to update the device
- In case, you’re using a third-party solution, it recommended to contact the vendor to ensure the latest version of firmware is compatible
- A firmware update may require 10 to 30 minutes or even more time depending on the speed of the computer and type of connection and pending printing jobs the printer has
- Network connection and internet connection are a must
- Access to HP Web Jetadmin menus may require administrator privileges
*HP Web Jetadmin, or WJA, is used to update the firmware remotely for multiple users at one time while the printers are in their Ready state.
Fixing HP Printer Error 49.38.07
To update the firmware version, you need to:
1. Connect the client machine to the internet and to the network
2. Start Web Jetadmin
3. Download the required firmware version and import the images to WJA. To import, you can follow the instructions below:
- In the left pane, browse to Device Management
- Click Firmware
- Select Repository
- Press CTRL+ and then click on each printer you want to update
- In the upper right of the screen, click Get Images
- Press CTRL+ click on each printer you want to update
- Click Next
- Tick the checkbox Import firmware images
- Click Done. This will download the firmware
- Locate the printer or printers in the list. Press CTRL+ click on each printer you want to update
- Click Next to import the version into the WJA repository
4. Now you can update the firmware version from WJA for multiple printers at the same time. To achieve this, you can:
- In the left pane, browse to Device Management
- Click All Devices
- Select the printer or printers to be updated
- Click Next
- In the Device Management section, click All Devices
- Click CTRL+ along with the printers to select multiple printers you want to update
- Look at the lower half of the screen, click the Firmware tab
- Press CTRL+ and click on the printers you want to update
- Click Update
- You can compare the firmware installed currently with the previous version if you wish or you can skip it by clicking Skip
- Click Next
5. Wait for the update to complete and the printers to reboot
6. When you turn on the printer again, check if the firmware version is installed
HP Technical Support – Scope of Service
We provide efficient tech support helpdesk to our customers. Some of the unique features of our support service are listed below:
- We are available to you 24*7 at Printer Support Phone Number
- We attend your queries via email
- We have our multiple telephone lines to hear what you have to say
- Our live chat platform is also there for your instant assistance
- Our HP technical support team for resolutions consists of highly skilled individuals
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