In Queue Error Code HP Printer
HP printers are widely used in homes and in offices. Often users cannot print a document due to a print job stuck in the queue. This error message cannot be cancelled nor deleted and prevents further printing to be carried out.
Troubleshooting Steps HP Printer Error In Queue
Follow the steps discussed in the article to Solve HP Printer Error print queue error:
Step 1: Delete the job files and restart the computer and the printer
When a print job is sent to the printer, the file may have become corrupt and caused the problems. It is advised that both the printer and computer are reset manually:
1. Turn off the power button of the printer and unplug the power socket
2. Save the work you have not saved on the computer
3. Open the windows services tab by following one of the following steps:
- Search the windows for services and click on the ‘services’ tab after the search is complete
- Press the windows key on your keyboard.
4. Scroll down the list of services and click on the Print Spooler tab
5. Hit on the Stop tab in the Print Spooler tab
6. After stopping the service close the service window and open windows explorer
7. To find windows explorer browser C:/Windows/Systems32/Spool/Printers
8. Delete all the files in the Printers Folder
9. Shut down the computer system
10. Make sure your printer is unplugged off the power source for at least one minute before plugging the power socket and switching on the printer
11. Turn on the computer
12. Try to print a test document to test if the print error has been resolved
If the error persists then the next step needs to be acted upon to solve the problem
Step 2- Use the free Print and Scan Doctor
The printer software provides a free tool which is used to diagnose print errors. Download the HP Print and Scan Doctor, to run the troubleshooting task.
- Open the HP scan and print doctor
- Hit on troubleshoot Printing issues
- Follow the steps showed on the screen
- After the resolution is complete, if the problem still persists continue on to the next step
Step 3- Reinstall the printer driver
Resetting the printing software again can aid in resolving the error in print queue problem
- Remove the USB cable of the printer from your computer device
- Search the Devices and Printers tab on your windows
- Right click on the Printer icon and hit the Remove Device tab
- The computer will now remove the printer software from your computer. Restart the computer after completing the installation process.
- Go to HP support-Software and drivers to download the printer software. There will be a list of HP models listed on the screen. Select and hit the tab on the model that matches your printer
- Install the software by following the instructions displayed on the HP website.
- After successful installation, try to print the page again to test if the issue has been resolved or not.
If the print error in queue still persists try to log in to Windows account from another account. It may happen that sometimes the windows account you are using may not have print permission enabled in the system settings.
If the aforesaid steps do not help in resolving the issue the only alternative is to take assistance and help from our team of Printer Technicians
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- A team of highly skilled and experienced technicians are always available to Printer Tech Support you and assist with all technical glitches you experience with the printer.
- Our team works 24/7 and 365 days a year to provide 100% customer satisfaction. If your problem persists and does not resolve with the aforesaid steps then kindly give us a call on our toll free number.
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