Document Waiting Error Code HP Printer
HP Printers are of great quality and pocket friendly. But still it is a machine, and like any other machine falters even HP printers falter. In this article we will try to troubleshoot the error HP Printer error Document Waiting. This error occurs when the printer is unable to print because a print job is stuck in the queue. This print job can neither be printed and nor be cancelled. And because this job has stuck all the future documents also go pending and cannot be printed. If we go to cancel the document or delete it from the Windows Print Queue it won’t respond. In such a situation how should one proceed further? In this article we will show you how you can troubleshoot the Document Waiting Error On The Hp Printer .
Troubleshooting Steps HP Printer Error Document Waiting
How to Solve the HP Printer Error Document Waiting
The HP Printer Document Waiting error can be caused due to various reasons. But it always involves Print Job Spooling process in Windows. Following steps can help troubleshooting the documents waiting error.
Step 1: Delete the pending job file and restart.
Whenever a print job is sent to the printer, the print file is created in the Windows. Sometimes these files get corrupt and result into printing problem. To solve the problem and reset the printing environment it is advisable to cancel all the pending print jobs and restart both – The PC as well as the Printer. For doing this, carry out the following steps.
- Turn the printer off and remove the power cord from both power outlet as well as the back of the printer.
- Save all the ongoing work on your PC. After the Document Waiting problem has been resolved all the pending documents will get deleted and will need to be printed again.
- Open the Windows services and scroll down in the list of services to find Print Spooler
- Right click on this Print Spooler and select Stop.
- After the Printer Spooler has been stopped open C:\Windows\System32\Spool\PRINTERS.
- Now delete all the files inside the PRINTERS folder.
- Shut down the Computer and then restart.
- Now plug back the Printer and Restart it. Make sure you wait for at least 60 seconds between plug out and plug in.
- Turn the Printer on.
- Now try giving a print job. If the printer resumes printing the error has been resolved and no need to proceed to the next step. If the error still appears then go to the next step.
Step 2: Use of HP Print and Scan Doctor.
HP provides a tool called HP Print and Scan Doctor which is useful in resolving printing and scanning problems. Download and run HP Print and Scan Doctor. This tool automatically performs several troubleshooting tasks. Read and follow the instructions that appear on the HP Print and Scan Doctor. The software automatically finds and fixes the printing Problem. After completing the HP Print and Scan Doctor try to print a document. If the printing resumes that means you are done with it. If however the error still appears or the print job gets stuck again then go to the next step.
Step 3: Reinstall the Print Driver
Reset the printing software by removing and reinstalling the Print Drivers. Follow the following steps to do so.
- First of all disconnect the Printer from the computer.
- Go to the Control Panel and select Devices and Printer and remove the Printer.
- Restart the PC.
- Now go to HP Support – Software and Drivers.
- Download and Install the software that matches the printer model.
- Now try printing.
The error should have got resolved by now. If however the error still appears or you have any doubt regarding any of the aforesaid mentioned troubleshooting steps the kindly feel free to contact us on our 24X7 available toll free number. We are a pool of professional Printer technicians whose aim is to resolve your queries in a timely and best possible manner. We are renowned in the industry for our service effectiveness.
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