HP DeskJet 2655 shows error “9923” while scan from computer or iPhone

June 30, 2021

HP DeskJet 2655 is an advanced printer of the HP series. It’s a type of thermal inkjet printer that allows you to “Scan to folder”, “Mobile Printing”, HP auto ON/off technology feature. It also helps in resolving various tasks very efficiently but sometimes it might face some issues while scanning the documents. HP Deskjet 2655 Shows Error “9923” is one of the issues that occur during scanning. This is a very common error that may occur various times. This error always occurs when you try to scan a document by connecting the HP printer to the PC or iPhone.

Causes of Scanner error 9923 on HP DeskJet 2655 printer

  • The main cause behind the scanner error 9923 is the “power” related problem.
  • There might be a certain possibility that USB cable connections are loose or the cable is faulty.
  • If the device is connected to the LAN network, then you may face such errors.
  • The drivers of the printer are not updated, configured incorrectly or corrupted.

Steps for fixing Scanner error 9923 in the HP DeskJet 2655 printer

  • First all you need to do is to open the control panel of the printer.
  • After that you need to access the wireless setup wizard. Once done, now you need to establish a wireless connection between the printer and the network.
  • Then from the home screen of the control panel of the printer, select the “Wireless” icon.
  • After that you need to hit the “setup” icon and proceed to the next steps.
  • Now you need to click to Restore networks setting or set setting to default. After the selection, press the “Yes” option to confirm your Selection.
  • Once you are all done with the default setting then you need to click on the Back arrow and then click on the wireless settings.
  • Then press the wireless setup wizard. Now the printer starts searching for available networks.
  • Now you need to check for the network and click on your network name to select.
  • In case, your wireless network doesn’t get displayed in the list of wireless.
  • networks, then you need to press the “Enter new Network Name” option and then input the name of your wireless network.
  • Once done with the wireless network selection you need to input the WEP or WPA (network password) and then click a ‘done’ to proceed further.
  • In case you don’t remember the network password or you forget the credentials, then you need to check the original paperwork of the wireless router that you received from your Inkjet service provider. The password might be labelled as wireless key, security password WPA password, WEP key or similar. In case, you don’t find or get the password then you can contact your Internet Service providers for the information.
  • Once you enter the credentials, the blue light on the printers control panel —– solid
  • Once done with the above solutions Now you can try to scan and if you still encounter the scanner error 4923 then you follow the next solution.

Check the connection

  • Ensure that the USB cables and power adapters are plugged in properly. In case you find a loose connection, then try to plug-in again.

Restart the Scanner

  • For this, you need to turn off the printer, then remove all the cables, wait for a while, then restart it and wait until the print get ready to scan. Once print gets ready to scan. Once done, then again plug all the cable and try to scan again.

Use HP print and scan doctor

  • First of all, go to HP’s official website and download the HP “print and scan doctor”.
  • Once done, now go to the downloaded location of the computer and run Hppsdr.exe
  • Once the HP print and scan doctor gets downloaded then, open it by hitting the start option and then select your printer.
  • In case, your printer is not listed, then turn it ON and the press retry option.
  • In case you face any connection problem, then follow the instructions in the tool in order to diagnose the issue.
  • Once done, you can try to scan again and if the issue still persists, then you try the next solution.

Read Also-: After Factory Reset, My Computer Cannot Find HP Laserjet Pro M1217nfw

Technical support to fix scanner error 9923 in the HP DeskJet 2655

In case you are unable to scan the documents and the scanner error 9923 still persists, then you can go to the HP experts’ team via, you can go through the HP voice assistant Support for additional help regarding the Scanner error 9923 and product related services.

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