Fixing Carriage jam problem in HP Photosmart and Officejet Printers

What is the carriage jam problem in HP Photosmart and Officejet Printers?

HP Officejet or Photosmart, offer efficient and cost-effective printing solutions for home and office needs. Due to continuous use and due to age, printers may undergo wear and tear and may experience issues and printers display error messages. HP printer ‘Carriage Jam’ error may stall printer carriage and can bring printing experience to zero. When there is a problem in HP Photosmart Carriage Jam or HP Officejet Carriage Jam, there will be a grinding noise from the printer as it attempts to move the carriage. 

Causes of Carriage Jam Problem in HP Photosmart or OfficeJet Printers

1. Improper placement or installation of the print cartridges can cause a carriage stall error condition.
2. Paper jam in the rear access door of the printer.
3. The presence of torn pieces of paper being stuck in the roller.
4. Due to the possibility of a foreign object hindering the cartridge path.
5. Due to the need of a computer system and printer rebooting.

Ways to Fix Carriage Jam Problem in HP Photosmart or OfficeJet Printers

1. Switch off your printer. Now you need to wait for about 30 seconds and then again restart your printer.
2. Print a test page. If the carriage jam error persists, then proceed to the next step.
3. Open the rear access door of the printer and remove any jammed paper including any torn pieces of paper from the roller. 
4. If it does not fix the error, press the power button again to turn the printer off. Disconnect the power and USB or Ethernet cables.
5. Lift the front access door and remove any paper from the cartridge path.
6. Move the cartridge back and forth and from left to right.
7. Reconnect the power cord and press the power button to turn the printer on. Print a test page. 
8. Now you need to use the power button for restarting your printer. Remove the plug and wait for 30 seconds.
9. Then, plug the power cord back into the electrical outlet and to the back of the printer.
10. Now you need to restart your printer again. Print a test page and check if the issue has been resolved or not.

You can also check -: Fix HP Printer Not Responding Issue

Do a keen Visual Inspection:

If problem is still there then follow the below steps-

1. Turn the printer off to perform a visual inspection for any jammed paper.
2. Remove the rear access door by lifting the left and right tabs.
3. Carefully remove any jammed paper or pieces of torn paper if any from the rollers and replace the rear access door.
4. And push out the paper tray check the paper is properly inserted and put it again
5. Now start again the HP printer and test a print hopefully this carriage jam error in HP printer will be resolved.

You can easily manage and fix the cartridge jam error without yourself with just some simple and easy steps as listed below.

1. Switch off the printer. Wait one minute. To print again press the power button. Print a self- test report. If in case the cartridge jam error/issue still persists then you can move to the next listed solution.
2. Clean all the papers which are jammed in the printer. Press the two release tabs on the left and right side and remove the jammed paper including any torn pieces from the roller. Replace the rear access door.
3. To the printer click the power button- Disconnect the power and USB or Ethernet cables from the rear of the printer. Remove all the papers from the cartridge.
4. Move cartridge back -Reconnect the power cord.  Switch on the printer if the printer is not getting on then click automatically. Print a self -test report.

Technical support to fix carriage jam error in HP printer

If in case you are not satisfied with above mentioned solutions then you can go to the experts help , where a team of skilled technicians will analyze the persisting error and provide the best feasible solution. You can also opt for HP’s voice assistant feature for more information regarding the error type and product related queries.