HP LaserJet Pro MFP M28-M31 Printer is Not Connecting to a 5g Network

January 22, 2022
HP LaserJet Pro MFP M28-M31 Printer

About

HP LaserJet Pro MFP m28-M31 printer is the most advanced printer of the HP series. It offers efficient built-in features for smooth printing, scanning, and copying. The streamlined design with flatbed scanner handles allows you to handle and operate it hassle-free. The HP LaserJet Pro MFP m28-M31 printer gives you wireless networking features by which you can connect it to a 5G network by which you can easily manage your daily tasks. However, it’s a machine and may face various issues while performing tasks. In which the one is facing an issue while connecting it to a 5g network. In order to troubleshoot this error then you need to analyses its cause. For instant help Printer Expert Contact

Causes of HP LaserJet Pro MFP M28-M31 Printer won’t Connect to a 5g Network

  • There might be a strong possibility that the source device is not 5g compatible.
  • Drivers and firmware of the printer is not updated to the latest one.
  • There are weak connections or signal strength, as this generally happens due to network traffic or due to some bad weather conditions.
  • In case you are using extenders or gateway devices then you may encounter connectivity issues.

Read Also-:HP Envy 7640e All-in-one Printer Touchscreen Is Not Working

Steps for Fixing the Error

Fix 1:

  • The 5G and 2.4 bands should be present  with different SSID names
  • Extender and main router should be present in different channels  1 and 6, 1 and 11, or 6 and 11 for the 2.4G band.
  • Always place the printer to the nearest Access Point with channel 1 set.
  • Ensure that AP isolation is disabled by checking both access points.
  • Use Ethernet power line adapters to connect the printer to a LAN port.


Fix 2: Set the Static IP

  • From the router> you need to set the starting DHCP address range 192.168.1.100 (or 192.168.0.100). Ending DHCP address range “192.168.1.150” (or 192.168.0.150). Set Printer Static IP to “192.168.1.10” (or 192.168.0.10). 
  • After setting the static IP, now you need to update the computer. For this, go to the “Printer Properties/Ports” > now manage and update the standard TCP/IP port with the printers’ new static IP address.

    You can use the manual to set a static IP in the printer and outside the DHCP range of the router. Fix 3: Set a Standard TCP/IP port 
  • First you need to Press Start/Devices and Printers> now “right-click” on the HP Printer.
  • Now choose “Printer Properties”> then choose the Ports tab to proceed.
  • After that choose the Add Port option. Then Select Standard TCP/IP Port.  
  • Then choose New Port.
  • Navigate to Add Port Wizard. Then from Printer Name or IP Address option, input the Static IP address you just set from the above information
  • One done; now you need to click on the Next and Finish the Wizard.
  • Now the printers Embedded Web Server (EWS) will work all the time by going to your Printer’s Static IP address in your browser.

Fix 3: 

You need to ensure that the printer is plugged directly into a wall outlet and not into a UPS, power strip or surge protector. 

Fix 4: 

Ensure that the printer and the router are under the 5 feet. If they are placed more than 5 feet from each other then you may encounter connectivity issues. Distance plays a major role, more is the distance between the devices then more is the chances of connectivity issue.

Fix 5:

Visit the HP official website for the latest firmware and drivers update. Check your device model number and if you find a new update then download and install it. Once drivers are downloaded and installed then you need to connect your device to the 5G network.

The given article is useful, and you are easily understand how to resolved HP LaserJet Pro MFP M28-M31 Printer is Not Connecting to a 5g Network issue. If still you have any query so connect with our HP experts and click now for another useful post-: FIXING HP PRINTER ATTENTION REQUIRED ERROR

Technical support for fixing the connectivity issue

In case you are unable to connect the printer to a 5g network by performing the above mentioned steps then you can contact the HP expert’s team at Printer Expert Contact . A team of highly skilled technicians will analyze the persisting error and provide you the best possible solution. You can also opt for HP’s voice assistant that will help you in connecting the printer to a 5g network and also give information regarding the product related services.

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